FREQUENTLY ASKED QUESTIONS
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. You can select your preferred payment option at checkout.
Shipping times may vary based on your location. Typically, your order will be processed within 1-3 business days. Once shipped, delivery can take up to 14 days. You'll receive a tracking number once your order has been dispatched so you can keep an eye on its journey!
Yes! We ship worldwide. Please note that international delivery times and shipping costs may vary depending on your location. Customs fees and duties may apply.
Yes! Once your order is shipped, you will receive an email with a tracking number so you can track your package's progress until it reaches you.
We want you to love your purchase! If for any reason you're not satisfied, we accept returns within 14 days of delivery for a refund or exchange, provided the item is in its original condition and packaging. Please note that return shipping costs are the customer's responsibility.
To initiate a return, please contact our customer support team at info@hellogabi.co.uk. We will provide you with detailed instructions for returning your item.
Yes! If you'd like to exchange your purchase for another size or item, please reach out to our customer service team within 14 days of receiving your order, and we’ll be happy to assist.
We apologize for any inconvenience! Please contact us immediately with photos of the damaged or incorrect item, and we’ll work quickly to resolve the issue by offering a replacement or refund.
We process orders quickly, but if you need to make a change or cancel your order, please contact us as soon as possible at info@hellogabi.co.uk. If your order hasn't shipped yet, we will do our best to accommodate your request.
If you have any further questions or concerns, feel free to contact our customer support team at info@hellogabi.co.uk or through our Contact Us page. We're here to help!